FAQ

FREQUENTLY ASKED QUESTIONS
What do you mean when you refer to “digitizing” or “set-up fees”?

Digitizing is the process of converting original art work into a set of electronic instruction files that can be read by a commercial embroidery machine. Digitizers use a variety of software programs and productivity tools, but experience, good instincts, and a knowledge of how to translate an image in ink to one made of thread sewn on fabric is critical. Many contract embroidery factories rely on inexpensive and lower quality overseas digitizing services. Imagine Apparel understands that digitizing is the most important factor in achieving high quality custom embroidery, and we use only the best in-house digitizing experts. Some contract embroiderers offer “free” digitizing to their customers, but we feel that this practice is not conducive to providing clients with the best quality work. And once your art work is digitized you own the digitized file.

Are there any limitations to the designs that can be embroidered?

Yes. It is much more difficult to capture certain details, such as very small lettering or color gradients, with thread than it is with ink or printed material. If you send us the art work for the logo that you wish to be digitized and we feel that we would not be able to replicate it faithfully, we will contact you to suggest and discuss your options. We offer excellent digitizing services, and most of the time we are able to find creative solutions that our clients are happy with.

How do I send Imagine Apparel my logo designs and requests for quotes?

For your convenience, you can send us your own original art work via email at sales@imagineapparel.com.
Can I provide you with my own digitized embroidery file?

Yes. Ordinarily, we prefer to do our own digitizing in order to control and be able to assume complete responsibility for ultimate quality of the finished embroidered garment. Digitizing quality is undoubtedly the principal determinant of the final embroidery result. However, we recognize that you may have previously digitized files from other custom embroiderers, and if you were pleased before you will certainly be happy with us! Please be aware that we can only perform limited edits on embroidery files digitized by third parties.

How does the ordering process work?

For new logo designs that we have not previously embroidered the client generally submits art work for a quotation, along with basic information on logo placement (e.g., hat front, chest, sleeve), type of material (e.g., cotton pique, fleece, terry cloth) and the likely number of pieces to be embroidered. We will promptly reply with both a digitizing quote (including any suggestions regarding the size and design modifications) and an estimated embroidery price. As part of the quote we will provide you with information on the estimated number of stitches in the design so that you can also determine embroidery costs on your own.. Once the quote is approved by you, we complete the digitizing and provide the client a scan of a sewout or proof of the newly digitized logo. This provides the client the opportunity to make comments or changes prior to giving the “green light” to proceed with the embroidery. We cannot move forward with the embroidery order until a complete and written purchase order (including a breakdown of garments to be embroidered, thread color requirements, variations by garment type, packaging and shipping/delivery requirements) has been received.

How do I know if all of my garments have been received correctly?

When your garments are received we carefully compare the contents of the boxes as described on the packing slips against the detailed breakdown of what you have ordered or specified on your purchase order.

How long will it take to receive my order?

For most custom logos or designs we are usually able to digitize and send you a proof for your approval within 1-2 business days of receiving your order. For larger or more complicated designs it may take a bit longer. Once we receive your approval of the design proof, and assuming that we have received your written purchase order and garments, we are usually able to ship within 5 business days. We rarely resort to the “rush fees” that many contract embroiderers commonly use, and we rarely say “no”. We understand that “special situations” arise, and we pride ourselves on our partnership with clients to resolve these challenges.

How will I know when my order is ready and when it has shipped?

We manage deadlines very, very carefully. You will usually be informed that your order is complete either through a phone call or e-mail (if there is a pending deadline) or through the receipt of your invoice. You will be notified that your order has shipped via email that will contain all pertinent shipping and tracking information. .

How can I find out more about your embroidery pricing?

Please send us an e-mail to sales@imagineapparel.com along with your contact information, including your company name and telephone number, and we would be pleased to send you our most recent Contract Embroidery Price List

Can I mix and match garment sizes and types and can I change thread colors without affecting my price?

Yes. It does not matter whether we are embroidering different garments, as long as the basic logo design (including size) remains identical. Unlike many other contract embroiderers, we also do not charge for color changes (i.e., using different thread colors on different garments). It’s just one of the many ways in which we try to keep things simple and provide you with a better service

What makes Imagine Apparel different from other contract embroiderers?

In addition to superior digitizing, our facility uses only the best embroidery equipment in the industry. We meticulously maintain our equipment and take great care to train our workers to keep each machine properly calibrated for optimum results, including but not limited to constant adjustment of thread and bobbin tensions. We use only the finest quality threads, backing, and other materials. Our many years of experience have also taught us a host of production techniques that allow us to make real time adjustments to a job in order to make it embroider beautifully and deliver spectacular logo apparel.

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